Approval Permission Levels:

Our ticketing system now allows for greater security and flexibility to who is authorized to approve based on the type of ticket request.

For example, you may want to give someone permission to approve new hire requests and license purchases, but may not want to give them the ability to approve a reboot of the server or adjust who can be given access to your accounting folder (aka file permissions).

Purchasing/Finance
Someone in this category will have the ability to perform the below actions for the entire company: 

• Licensing Purchasing 

Access Control/Operations
Someone in this category will have the ability to perform the below actions for the entire company: 

• File Permissions for other users 
• Email Object Changes 
• Active Directory Object Changes 
• Providing/Receiving Passwords 

HR
Someone in this category will have the ability to perform the below actions for the entire company: 

• New User Requests 
• Terminations 

IT
Someone in this category will have the ability to perform the below actions for the entire company: 

• Server reboots 
• Firewall Rule Changes 
• Web Filtering Change  

99
Someone in this category will have the ability to approve all the above if they request it themselves (Purchasing/Finance, Access Control/Operations, HR, & IT), BUT should NOT be contacted for approvals for other employees. This permission level is typically given to the CEO.